PROCESSING OF PERSONAL DATA
In the Queen Carnica , we are aware of the importance of the security of personal data of individuals, so we carefully respect and enforce the applicable national and European legislation in this field.
We process personal data in order to provide the best user and consumer experience in connection with our products and services, and we also ensure the highest level of care in the area of security and discretion in the storage and processing of your personal data.
All our actions related to personal data are in accordance with the current legislation in the field of personal data protection. We make sure that your personal data is stored properly and in accordance with the necessary care, we provide appropriate control over the purposes of processing your personal data and enable you to exercise all the rights you have under the current applicable legislation.
As an individual, you have the right to request:
You can read more about your privacy rights below.
LEGAL BASIS FOR PROCESSING
Queen Carnica processes your personal data only if it has a legal or other legal basis for it. Thus, we process data on the following bases:
DATA WE PROCESS AND OUR PURPOSE
Information obtained on the basis of the contact form and online purchase
The information we obtain on the basis of the contact form is your name and surname, telephone number, e-mail address and the service (s) you need. We collect them in a safe way. We use them in order to respond to your demand / fulfillment of obligations from the sales contract and further business cooperation. We do not use this information for marketing purposes unless you expressly agree to it.
Data obtained on the basis of a concluded contract
The information obtained on the basis of the concluded contract is the name of the company, address, tax and registration number, as well as the name, surname and e-mail address of the contact person. We need them for smooth work, issuing invoices and at a later stage for possible recovery.
Data obtained from public records
The data obtained from public records are the name of the company, address and tax number. We need them to issue an invoice. In our business practice, there is no collection of data from databases for marketing purposes.
We process the data of natural persons at the request of clients and under a contract with them. The client himself ensures that the data is collected in a lawful manner. In doing so, we obtain all the necessary information so that the data was indeed obtained in a lawful manner.
For the purpose of marketing our services, we advertise on various platforms (Google Adwords, Facebook Ads Manager), using data obtained through advertising tools. We do not have access to specific personal data with these tools, but we can profile visitors to our site on the basis of this data, which is anonymized. With this, we want our marketing to be aimed at those who are interested in advertising services and to get suitable ads for themselves.
PROCESSING OF PERSONAL DATA WHEN VISITING THE WEBSITE www.queen-carnica.com
We use the advanced web analytics program Google Analytics to provide the best user experience on our website. The purpose is to ensure that you, as users, ensure that the website works smoothly and that it is optimized for the benefit of all our visitors.
As a user of our website, you have the right not to consent to the processing of this information immediately upon visiting the title page. You can avoid processing by using the appropriate cookie settings when visiting the website or the appropriate settings for using cookies on the web browser you are using.
If you choose to consent to the use of web analytics, you can do so in the same way that you turned it off or refused. You can change this on the address website.
If you consent to the processing of data (you accept cookies on the site), we obtain your anonymized IP address. This means that all your personal data is encrypted and not available to us.
RIGHTS OF INDIVIDUALS WHOSE PERSONAL DATA ARE PROCESSED
Individuals whose personal data we process have the right to be able to from Queen Carnica you require:
You exercise your rights with a written request, which you send via e-mail to email@example.com.
We will decide on your request within one month of receiving your request. This period may be extended by a maximum of two additional months in the event of complexity and a large number of requests, of which you will be notified.
ACCESS TO YOUR PERSONAL DATA OR INTRODUCTION TO PROCESSING
You always have the right to be informed whether personal data is being processed in relation to you. Where this is the case, we provide you with access to your personal data and the following information:
Access to the processing of personal data shall be free of charge, except where the data subject’s requests are manifestly unfounded or excessive, in particular because they are repeated. In such a case, the controller may: a) charge a reasonable fee, taking into account the administrative costs of providing the information or communication or implementing the requested action, or refuse to act on the request.
Right to repair
As an individual, you have the right under the law to correct inaccurate personal data about you and, taking into account the purposes of processing, the right to supplement incomplete personal data.
Right of deletion
You have the right to have our personal data deleted when one of the following reasons applies:
The right to limit processing
You have the right to limit the processing of your personal data when one of the following cases applies:
If the processing of personal data has been restricted, they are processed only with your consent with the exception of their storage, or for the purpose of asserting, enforcing or defending legal claims or for the protection of the rights of another natural or legal person.
We are obliged to inform you before the restriction on the processing of your personal data is lifted.
The right to data portability
You have the right to receive your personal data provided to us in a structured, commonly used and machine-readable form, and the right to pass this data on to another controller when the processing is based on your consent or the processing is carried out by automated means. At your request, where technically feasible, personal data may be transferred directly to another controller.
The right to object
When we process your data on the basis of a legitimate interest for marketing purposes, including profiling, you may object to such processing at any time.
The right to lodge a complaint with the Information Commissioner
If we do not decide on your request within the legal deadline or reject your request, you have the option of filing a complaint with the Information Commissioner.
PERIOD OF PERSONAL DATA STORAGE
We keep the data for no longer than is necessary to achieve the purpose for which we collected or further processed them or until the expiry of the statute of limitations for the fulfillment of obligations or the legally prescribed retention period.
Data on subscribers or customers whose processing is based on the law after the termination of the service relationship is kept until full payment of services, but no longer than the expiration of the statute of limitations for their receivables for services or contract performance, except when the law provides a longer retention period.
Other data obtained on the basis of your consent are kept for the duration of the cooperation and for 2 years after the termination, unless the law provides for a longer retention period. If the customer who gave consent for the processing of personal data has not entered into a business relationship with us, his consent is valid for 2 years from its submission. As a taxable person under the law governing value added tax, we must ensure the retention of invoices for a further 10 years after the end of the year to which the invoices relate.
At the end of the retention period, the data shall be deleted, destroyed, blocked or anonymised, unless otherwise provided by law for each type of data.
Your personal data is collected and processed by Queen Carnica, with its registered office at Olešče 28, 3270 Laško, Slovenia. The authorized person for the protection of personal data appointed by the controller is accessible via e-mail: firstname.lastname@example.org.
If certain conditions are not regulated by these conditions for the processing of personal data, the applicable legislation shall apply instead.
We reserve the right to change these processing conditions. We will inform you about the change by publishing it on the official website or in another appropriate way. The change until published in the published one month before its entry into force on the official website.
The subject processing conditions are valid and apply from 01.02.2021.
Sending – queen bees
are send in queen mailing cage as priority mail. We send package by delivery company exclusively on Mondays .When we submit the shipment at post office we fulfill all obligations to the buyer and we are not responsible for problems wich may hapen occur during delivery. We don’t take any responsibility for the dead of queen bees during shipment as well as for not successful integration of the new queen bee into your bees family.
The client pays the shipping costs (according to the price list of the delivery company) and the price of the Health certificate in the sum of 16 €, which is mandatory for all sent queens.
Take over – pacage bees, frame nuce and honey
by prior arrangement at our address Olešče 28, Laško, Slovenija
Queens – Pre -payment 100% of total amount …
Package bees, frame nuce and honey – Pre -payment 30% of total amount …
… If payment is not on time, the buyer will be skipped. If buyer withdrawel from the purchase we do not return the prepayment. We do not accept payment by MONEY GRAM, WESTEREN UNION, paypal and etc.
These general terms and conditions are valid from: 01. 10. 2021.